Delivery Policy

Couriers To India is a freight forwarding agent that works closely with DHL, TNT, FEDEX, UPS and other allied service providers. As a forwarding agent, we do not have any control over the flights, timings, agencies involved or the pick up and delivery schedule of your package. All information provided to you is in good faith and based on the previous experiences we have had with other users of Couriers To India.

Freight Cost is payable as soon as the shipment is picked up. The consignment cannot be returned under any circumstances once it has been picked up. All customs duties and taxes become payable as they fall due. Please see our Refund Policy for complete details. 

We will try to ensure that your package is delivered in the shortest time possible.

However, due to external factors, force majeure, or internal freight traffic, we cannot assure you that your package will be delivered on a specific date or time. The date shown on the tracking system is the date the shipment will arrive into India inspite of it showing as the delivery date. Please allow further time for customs clearance and regulatory process prior to delivery. Most packages are delivered after (not within) 4 days of customs clearance. 

The logistic provider should be contacted directly in case there is a doubt with regard to the safety of your package.

We always recommend obtaining Insurance on your package and it is your responsibility to declare the correct value of your package. Remember, your customs duties and taxes are dependant on the declared value hence you are requested to weigh the benefits of such declarations.

Remote Area delivery incurs an additional surcharge of a minimum of$22.00 or $5/kg (whichever is higher).

A demurrage fee will be charged after 48 hours of the consignment being held for customs clearance due to delay in required paperwork/identification documents not being provided to Couriers To India by the sender or the receiver. Further, this demurrage fee will also be charged while the package is undergoing customs clearance in India.

Under NO circumstances will your payment be refunded once the consignment is picked up from the sender.

If in doubt, please contact us to obtain advice.