Refund Policy

Please contact Couriers To India prior to the dispatch of your courier to ensure that the rates are accurate. We will require the exact dimensions of the packages and weight to ensure the quote is accurate.

Due to the nature of the business, there will be NO refunds once your package is picked up by the logistic provider. You will be charged as per the freight rates mentioned on our website or quote provided at the higher of cubic or actual weight.

In the unlikely event of a shipment containing restricted or dangerous goods or similar, a return fee of $12/kg will be imposed(higher of weight or volume).

“Time” is not a deciding/critical factor to determine delay in delivery of your shipment. This could be due to various reason within or outside our control. To keep costs low, we may move, divert, delay and/or cancel shipments due to origin/destination issues/requirements. We may further impose appropriate delivery charges for those areas where new biosecurity hazards, political changes and/or environmental changes force us to impose such costs after pick up.

Whilst you have every right provided under local legislation to raise concern with the appropriate government body to have your concerns raised and heard, wilful cyber/online defamation on any social media platform or similar, is stictly prohibited and you may be liable for any loss of reputation or business that arises from such conduct.  

All costs involved in the collection of the debt will be passed on to you or your authorised representatives.
We reserve the right to appoint solicitors, debt collection agencies, and other legal professionals that would ensure that our invoice is paid by you or your representatives.

Further charges may be applied in such instances with a basic cost of $1000.00 should a debt collection agency or solicitor be required.

Please refer to the Insurance Policy Section to ensure you understand your rights and obligations when Insurance is selected as an Optional Service. Customs clearance and associated delay is not covered by the Insurance cover.