Frequently Asked Questions

Couriers To India was established in 2013, and with 12+ years of experience in international courier and logistics services, helping customers send parcels, documents, excess baggage, and commercial shipments to India safely and efficiently. We are one-way focused, which allows us to understand customs processes, delivery networks in the pan-India, and customer requirements better than many international courier providers.

Our focus is India, so we provide Pan India courier delivery services, covering major metropolitan cities, Tier-2 cities, towns, and all remote locations across India. Whether your shipment is going to Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Ahmedabad, Pune, or smaller towns and villages, our network supports nationwide delivery coverage.

Yes. We are an independent company, and we also work with authorized couriers and logistics networks, following standard international shipping and customs compliance procedures. Shipment protection and secure handling processes are followed to ensure the safe transportation of parcels.

Yes, we provide international courier services from India to Canada for documents, parcels, excess baggage, gifts, commercial shipments, and personal items. We also support reverse logistics and international shipping solutions between India and overseas destinations.

We handle a wide range of shipments, including:

• Documents and legal papers.
• Excess baggage.
• Clothes and personal items.
• Gifts and household items.
• Food items permitted under customs rules.
• Business and commercial shipments.
• Educational documents.

All shipments are subject to customs regulations and guidelines regarding prohibited items.

Yes, we offer express international courier services to India for urgent shipments. Express delivery options are ideal for time-sensitive documents, business parcels, and emergency deliveries where faster transit is required.

Delivery timelines vary depending on the destination country, customs clearance, shipment category, the item being sent, and the selected service type.

Typical delivery estimates may include:

• Express courier: Faster priority delivery.
• Standard courier: Economical transit option.

Exact timelines are shared during booking based on the shipment details and destination.

Yes. Fragile items can be shipped with proper packaging and handling precautions. We recommend strong protective packaging, cushioning materials, and secure sealing to reduce transit risks during international transportation.

Payments are generally made at the time of booking or shipment confirmation. Customers can complete payment through approved payment methods provided by Couriers To India or its authorized representatives.

Courier charges are usually calculated based on:

• Shipment weight.
• Volumetric weight.
• Destination country or city.
• Package dimensions.
• Delivery speed.
• Customs category.
• Type of shipment.

Additional handling charges may apply for oversized or special-category shipments.

Formula: Length (cm) × Width (cm) × Height (cm) ÷ 5,000 = Volumetric Weight (kg)

Definitely Yes. Express or priority courier services include additional charges due to faster processing, premium carrier services, and priority transportation arrangements.

Yes. We offer customized pricing and bulk shipment discounts for businesses, exporters, students, eCommerce sellers, and customers with regular courier requirements.

We support multiple payment methods, which may include:

• Online payments.
• Bank transfer.
• UPI payments.
• Credit and debit cards.
• Other approved digital payment options.

Available payment modes may vary by region and booking type.

Yes. You can track your courier status with the shipment tracking systems provided after booking. Tracking updates help customers monitor parcel movement during transit.

Yes. Delivery confirmation is generally provided after successful shipment. In many cases, proof of delivery or delivery status updates are also available.

We provide shipment updates through:

• Email notifications.
• SMS alerts.
• Tracking updates.
• Customer support communication.

Update frequency depends on carrier scan events and shipment movement.

Delays can occasionally occur due to customs inspections, weather conditions, airline disruptions, incomplete documentation, public holidays, or remote-area delivery limitations. Our support team works with logistics partners to provide shipment updates and resolution assistance.

Customer support availability depends on business hours and operational regions. However, customers can usually reach support teams through online inquiry forms, email, or phone support channels. Our WhatsApp and phone numbers aree 24*7 hours on, and you can reach us. While mail is possible from 10:00 AM  to 10:00  PM.

We follow secure handling procedures, shipment monitoring processes, and packaging guidelines to help protect parcels during international transit. Proper labeling, tracking systems, and logistics coordination help minimize transit risks.

In rare cases of loss or damage, customers need to contact the support team immediately with shipment details and supporting information. Investigation and resolution procedures are initiated based on carrier policies and shipment terms.

Insurance or shipment protection options may be available for eligible shipments depending on the item category, destination, and declared value. Customers are encouraged to discuss insurance requirements before shipping valuable items.

Pickup and delivery timings depend on operational areas, courier partner schedules, and local service availability. Customers can contact support for location-specific scheduling details.

Yes. Businesses and regular customers can schedule recurring parcel pickups for ongoing courier requirements, subject to service availability and operational scheduling.

Dispatch timing depends on booking confirmation, pickup availability, shipment documentation, and service selection. Urgent shipments are generally prioritized for faster processing and take at least 3 days.

Yes. Signature-based proof of delivery may be available for selected shipment categories and destinations.

Customers can connect with Couriers To India through online booking and inquiry systems available on the website for shipment requests, support, and courier assistance.

Business shipping support and logistics coordination solutions may be available for commercial clients, exporters, and eCommerce businesses, depending on shipment volume and operational requirements.

Yes. Automated shipment notifications and tracking updates may be provided during different stages of parcel movement and delivery.

Customers can contact the official support team with shipment details, tracking information, and issue descriptions to initiate complaint or claim procedures.

Refund eligibility depends on the shipment type, service terms, carrier policies, customs issues, and the reason for delivery failure. Support teams review each case individually.

Issue resolution timelines depend on the shipment stage, carrier response, customs involvement, and investigation requirements. Our team aims to respond and assist customers as quickly as possible.

Yes. Business and bulk-shipping clients get dedicated support assistance for shipment coordination, operational communication, and logistics management.

Certain medical and pharmaceutical shipments may be accepted if they comply with destination-country import regulations, prescription requirements, and courier policies. Restrictions may apply to controlled or prohibited medicines.

Yes. Important legal and confidential documents can be shipped with secure handling and signature confirmation services where available.

Yes. We can assist with oversized, heavy, and bulk shipments depending on carrier capacity, packaging standards, and destination regulations. Additional handling or freight charges may apply for large shipments.